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Product Exchanges
If you received a defective ITSNUGGLES product, we're happy to exchange it for a new, functioning one within 30 days of purchase. Here's how to initiate an exchange:
To expedite your exchange, please email orders@itsnuggles.com with your order number, a clear picture or video showcasing the defect, and a brief description of the problem.
We'll gladly replace products with verified manufacturing defects or damages. Exchanges are not offered for malfunctions caused by misuse, normal wear and tear, or unauthorized modifications.
Initiating a Return or Exchange
Start your return or exchange in just 3 easy steps!
1. Contact Us
Simply email our helpful customer service team at Orders@itsnuggles.com to confirm your return or exchange eligibility.
2. Return Instructions
- Upon approval, we'll provide detailed instructions on how to securely pack and ship your product back to us.
3. Track Your Return
Keep an eye on the tracking information for your return shipment.